Terms of Service

1. About LeadZap

LeadZap is a marketing automation service that connects TikTok Lead Generation Ad form submissions to a subscriber's WhatsApp number and saves them to a dedicated private Google Sheet hosted by LeadZap and accessible only to the subscriber. LeadZap is operated by Digital Vibe Resources (SSM: 003589301-V), a company registered under the laws of Malaysia ("we", "us", "our", or "LeadZap").

The subscriber using the service is referred to as "you", "your", or "subscriber".

2. Eligibility

To subscribe to LeadZap, you must:

• Be at least 18 years old
• Be operating a legitimate business in Malaysia or internationally
• Have an active TikTok Ads Manager account with access to create Lead Generation campaigns
• Have a valid WhatsApp number to receive lead notifications
• Have the legal authority to bind yourself or your business to these Terms

3. The Service

LeadZap provides the following upon active subscription:

• A unique Webhook URL that connects your TikTok Lead Generation Ad to our system
• Automated WhatsApp notifications for each lead form submission received
• Automatic saving of lead data to a dedicated private Google Sheet hosted by LeadZap — accessible only to you
• Monthly lead summary report via WhatsApp
• A step-by-step setup guide and troubleshooting documentation
• Email support via hello@digitalvibe.my (response within 3–5 business days)

4. Free Trial

• New subscribers receive a 7-day free trial from the date their account is activated by our team
• No payment is required to start the free trial
• The trial period begins when LeadZap confirms your webhook connection is live (after you paste the URL in TikTok Ads Manager and we verify it)
• If you do not wish to continue after the trial, you must notify us before the trial ends. No charge will be made
• LeadZap reserves the right to limit the free trial to one per business entity or TikTok Ads account

5. Subscription and Payment

5.1 Subscription Fee

The current subscription fee is RM59 per month per TikTok Ads account. This is an introductory price offered at the Company's discretion and is subject to change at any time. Existing active subscribers will be given no less than 30 days' advance notice via their registered email address before any price increase takes effect. Continued use of the Service after the notice period constitutes acceptance of the updated fee.

5.2 Payment Method

Payments are accepted via a secure online payment link (FPX online banking, credit/debit card, or DuitNow), powered by our licensed payment gateway partner, Billplz. You will receive a payment link in your renewal reminder email — simply click it and complete payment through Billplz's secure checkout page. LeadZap does not store or have access to your card or banking details at any time.

5.3 Billing Cycle

Your subscription renews monthly from your activation date. Payment reminders will be sent via WhatsApp 2 days before and on your renewal date.

5.4 Grace Period and Suspension

• If payment is not received by your renewal date, a 3-day grace period applies
• During the grace period, your service is suspended — lead notifications will not be delivered, though the webhook remains active
• If payment is not received by the end of the grace period, your account status changes to Inactive and your webhook stops processing
• You will be notified at each stage via WhatsApp

5.5 Reactivation

To reactivate a suspended or inactive account, simply complete payment via the link provided in your reminder or grace period email. Your account is automatically reactivated within moments of successful payment — no need to notify us separately. Your original Webhook URL remains the same — no changes to your TikTok Ads setup are required.

5.6 Payment Verification & Security

LeadZap reserves the right to review, delay, or decline to process any payment that appears unusual, incomplete, or inconsistent with the expected subscription amount, for security and fraud-prevention purposes. If a payment cannot be verified or matched to your account, LeadZap will contact you before taking further action. No account will be activated or charged based on an unverified payment.

6. Non-Refundable Policy

If you cancel your subscription, your service will remain active until the end of your current paid billing period. You will not be charged for the following month.

7. Cancellation

• You may cancel your subscription at any time by notifying us via WhatsApp or email
• Cancellation takes effect at the end of your current billing period. You will not be charged for the next month
• No refund will be issued for the remaining days in the current billing period
• Upon cancellation, your Webhook URL will be deactivated. Your Google Sheet will remain accessible to you for 30 days following cancellation, after which it will be permanently deleted. We strongly recommend exporting your lead data before cancellation.

8. One Subscription Per TikTok Account

Each LeadZap subscription covers one (1) TikTok Ads Manager account. If you manage multiple TikTok Ads accounts (e.g., as an agency managing clients), each account requires a separate LeadZap subscription. Using one subscription to route leads from multiple TikTok Ads accounts is a breach of these Terms and may result in account termination without refund.

9. Fair Use — Lead Volume

Each LeadZap subscription includes a fair usage allowance of approximately 400 to 500 lead form submissions per calendar month ("Monthly Limit"). The Monthly Limit resets at the start of each new billing month.

• Suspension under this clause does not entitle the subscriber to a refund or service credit for the affected period
• LeadZap shall not be liable for any loss or opportunity cost arising from a suspension made under this clause
• Repeated or excessive breach of the Monthly Limit may result in termination of the subscription at LeadZap's discretion
• Subscribers requiring a higher lead volume limit should contact us at hello@digitalvibe.my to discuss options

10. Service Availability and Uptime

• We target high availability but do not guarantee 100% uptime
• In the event of a service disruption, we will notify active subscribers via WhatsApp as soon as reasonably possible
• TikTok's webhook system retries failed deliveries for up to 72 hours. This means leads generated during a brief outage will typically still be delivered once service resumes
• No refund or credit will be issued for service interruptions caused by third-party platform outages, API changes, or maintenance

11. TikTok and Meta API Dependency

LeadZap's service depends on TikTok's Leads API and Meta's WhatsApp Business API. These are external platforms with their own terms of service, policies, and operational decisions that are entirely outside LeadZap's control. You acknowledge and agree that:

• TikTok may change, restrict, or discontinue its Leads API at any time
• Meta may suspend or restrict a WhatsApp Business API number at any time
• Such changes may temporarily or permanently affect LeadZap's ability to deliver its service
• LeadZap is not liable for service disruptions caused by TikTok or Meta's platform decisions
• In the event of a prolonged disruption caused by a third-party API change, LeadZap will communicate options to affected subscribers and make reasonable efforts to restore service

12. Subscriber's Responsibilities

By subscribing to LeadZap, you agree to:

• Ensure your TikTok Lead Generation Ads comply with TikTok's advertising policies
• Ensure your lead forms include appropriate data consent notices as required by Malaysian PDPA 2010 and any other applicable laws
• Use the lead data you receive only for lawful purposes and in accordance with the consent obtained from your leads
• Not share your Webhook URL with any third party or use it to route leads from accounts other than your own registered TikTok Ads account
• Keep your WhatsApp number and email address current and notify us of any changes
• Not use LeadZap for any illegal, fraudulent, or misleading advertising activity

13. Data and Privacy

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. You are responsible for your own compliance with PDPA and other applicable data protection laws in relation to your leads' personal data. See our Privacy Policy for full details.

14. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• LeadZap's total liability to you for any claim arising from the service shall not exceed the total amount paid by you in the 1 month preceding the claim
• LeadZap is not liable for any indirect, consequential, or economic loss, including lost sales, lost revenue, or lost business opportunities
• LeadZap is not responsible for the quality, accuracy, or completeness of lead data provided by TikTok — we route what TikTok sends us
• LeadZap is not liable for your failure to respond to leads in a timely manner or for any resulting loss of business
• LeadZap is not liable for failed or delayed notifications resulting from incorrect contact information (WhatsApp number or email) provided by the subscriber
• LeadZap is not liable for any loss of lead data resulting from the subscriber's failure to export data prior to subscription cancellation or the expiry of the 30-day data retention window

15. Account Termination by LeadZap

LeadZap reserves the right to terminate your subscription immediately and without refund if:

• You breach any provision of these Terms
• You use the service for fraudulent, illegal, or harmful purposes
• You provide false information during sign-up or subscription
• You attempt to reverse-engineer or misuse the LeadZap system

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active subscribers via WhatsApp and/or email at least 30 days before they take effect. Your continued use of the service after the effective date constitutes your acceptance of the updated Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms shall first be attempted to be resolved amicably between the parties. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

18. Force Majeure

LeadZap shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of government, natural disasters, platform-wide outages at TikTok or Meta, changes to API policies, or other events outside our direct control.

19. Contact

For any questions regarding these Terms, to cancel your subscription, or to raise a dispute:

• Email: hello@digitalvibe.my
• Response time: 3–5 business days
• Company: Digital Vibe Resources, Malaysia