Terms of Service

1. About LeadZap

LeadZap is a lead notification service that receives TikTok Lead Generation form submissions through the TikTok connection you authorise, sends an alert for each submission to the subscriber's WhatsApp number, and saves the submission to a private Google Sheet that we host on the subscriber's behalf.

LeadZap is operated by Digital Vibe Resources, a business registered with the Companies Commission of Malaysia (SSM) under registration number 202403082654 / 003589301-V ("we", "us", "our", or "LeadZap").

The person or business using the service is referred to as "you", "your", or "subscriber".

2. Eligibility

To use LeadZap, you must:

• Be at least 18 years old
• Use the service for a legitimate business purpose
• Have access to a TikTok Ads Manager account that can run Lead Generation campaigns
• Have a valid WhatsApp number to receive lead alerts
• Have a Google account linked to the email address you sign up with, so you can open your Leads sheet (a free Google account can be created for any existing email address)
• Have the authority to accept these Terms on behalf of yourself or your business

3. The Service

While your account is on an active free trial or paid Service Period, LeadZap provides:

• A personal Connect with TikTok link, so your TikTok ad account can send its leads to LeadZap
• A WhatsApp alert for each lead submission received through your TikTok connection, with a button to message the lead
• Automatic saving of each lead to a private Google Sheet, shared with your sign-up email address as view-only (you can view and download your leads; you cannot edit the sheet)
• A monthly lead report by email
• A setup guide, troubleshooting guide, and email support via hello@digitalvibe.my

If the same phone number submits your form more than once within 24 hours, LeadZap may skip the repeat WhatsApp alert, but the submission is still saved to your sheet.

4. Free Trial

• New subscribers receive a 7-day free trial, which starts when you confirm your email address after signing up
• No payment details are required to start the trial
• The trial ends automatically at the end of day 7. You will not be charged, and you do not need to notify us if you do not wish to continue
• To continue after the trial, pay using the payment link we send you. Your first paid Service Period is calculated as described in section 5.3
• If you do not pay by the end of the trial, your account is closed on the day the trial ends. There is no on-hold period after a free trial
• We may limit the free trial to one per person, business, WhatsApp number or TikTok Ads account

5. Subscription and Payment

5.1 Subscription Fee

The current fee is RM59 for each 30-day Service Period, per TikTok Ads account. This is an introductory price. We may change the price by giving active subscribers at least 30 days' notice by email. A new price applies only to payments made after the notice period ends.

5.2 Payment Method

Payments are made through a secure payment link (FPX online banking, credit/debit card, or DuitNow) processed by our payment gateway partner, Billplz. LeadZap does not store or have access to your card or banking details. Nothing is charged automatically — each Service Period is paid manually through a payment link.

5.3 Service Period and Renewal

• Each successful payment adds 30 days of service
• If you pay on or before your expiry date, the 30 days are added to your current expiry date, so any remaining days carry over. Example: if your expiry date is 10 October and you pay on 5 October, your new expiry date is 9 November
• If you pay after your expiry date, the 30 days start from the date of payment
• Your service is active until 11:59pm Malaysia time (GMT+8) on your expiry date
• We send payment reminders before your expiry date by WhatsApp and/or email, with a payment link. Reminders are a courtesy — not receiving a reminder does not extend your expiry date. Your current expiry date is shown in your monthly lead report and payment receipt emails

5.4 On Hold and Account Closure

• If a paid Service Period expires without payment, your account is placed on hold for up to 3 days. During this time, new leads are still saved to your Google Sheet, but WhatsApp lead alerts are paused. We will email you a payment link
• If payment is not received within 3 days after your expiry date, your account is closed. After closure, new leads are no longer delivered to you or saved to your sheet. Instead, they are held securely by LeadZap for up to 30 days. If you reactivate within that time, these leads are automatically added back to your sheet. Leads held for more than 30 days are permanently deleted and cannot be recovered by LeadZap, but may still be available in TikTok's Leads Center for a limited time
• We notify you by email when your account is placed on hold and when it is closed

5.5 Reactivation

To reactivate an on-hold or closed account, pay using the link in your reminder or account notice email. Your account reactivates automatically once payment is confirmed, usually within moments. Your TikTok connection stays in place, so no changes to your TikTok setup are required. Leads that arrived in the 30 days before you reactivate are added back to your sheet, and we email you how many were recovered.

5.6 Payment Verification

We may review, delay or decline any payment that appears unusual, incomplete, or does not match the subscription amount, for security and fraud-prevention purposes. If a payment cannot be matched to your account, we will contact you before taking further action.

6. Refunds and Service Credits

• Service credit: if the LeadZap system itself fails to process your leads for more than 48 consecutive hours (not caused by TikTok, Meta/WhatsApp, Google, your own settings, or events under section 20), we will extend your current Service Period by the number of days affected. Please request this by email within 14 days of the disruption. This extension is our sole remedy for such a disruption
• Duplicate payment: if you accidentally pay more than once for the same Service Period, each extra payment adds another 30 days to your expiry date. If you would prefer a refund of the duplicate payment instead, email us from your registered email address within 7 days of that payment and we will refund it to you by bank transfer
• Nothing in these Terms removes any right you have that cannot be excluded under Malaysian law

7. Cancellation

• There is no contract or lock-in period. To stop, simply do not pay for the next Service Period — your service ends automatically at the end of your current period and you will not be charged
• If you would like us to close your account earlier or delete your data sooner, email hello@digitalvibe.my from your registered email address with the subject "CANCEL — [Business Name]". The LeadZap WhatsApp number is for notifications only and is not monitored, so cancellation requests sent there cannot be processed
• Stopping renewal reminders: reply STOP to the LeadZap WhatsApp number, or use the "Stop renewal reminders" form on our Troubleshooting page. Your service continues until your expiry date and then ends automatically
• No refund is given for unused days in the current Service Period

8. Lead Storage, Retention and Your Responsibility to Keep Copies

• Your leads are stored in your private Google Sheet for 12 months from the date each lead is received, while your account is active. Leads older than 12 months may be removed at any time without further notice
• After your account is closed, your sheet remains available to you (view and download) for 90 days, after which it is permanently deleted
• LeadZap is a lead delivery service, not a data backup or archiving service. You are responsible for downloading and keeping your own copies of your leads. We recommend downloading a copy at least once a month
• We are not responsible for leads that are older than 12 months, leads removed or deleted under this section, or data lost due to outages or changes at Google, TikTok or Meta

9. Testing Your Connection and Service Records

• After setup, and whenever you change your TikTok ad settings, you should submit a test lead (as described in our Setup Guide) and confirm that you receive the WhatsApp alert and see the lead in your sheet. If the test does not work, contact us before relying on the service
• LeadZap keeps system records of the leads received through your TikTok connection and of the alerts sent (for example, time of receipt, TikTok lead ID, and WhatsApp message IDs). These records will be used as the reference when investigating any delivery issue
• Please report any suspected missing leads or alerts within 7 days, with the date and time of the lead, so we can investigate while records are available

10. One Subscription per TikTok Ads Account

Each subscription covers one (1) TikTok Ads Manager account. If you manage several TikTok Ads accounts (for example, as an agency), each account requires its own subscription. Connecting more than one TikTok Ads account to one subscription is a breach of these Terms and may lead to account closure without refund.

11. Fair Use — Lead Volume

Each subscription includes a fair use allowance of approximately 400 to 500 lead submissions per 30-day Service Period.

• If your usage reaches this level, we may contact you to discuss a higher-volume arrangement, and we may pause WhatsApp alerts for the rest of that Service Period after notifying you by email. Leads will continue to be saved to your sheet during any such pause
• A pause under this section does not entitle you to a refund or service credit
• For higher volumes, contact hello@digitalvibe.my

12. Service Availability

• LeadZap runs on third-party infrastructure, including Meta's WhatsApp Business Platform, Google, the Make.com automation platform and TikTok's lead delivery. Maintenance, outages or changes at any of these may temporarily affect the service
• We aim for high availability but do not guarantee uninterrupted or error-free service
• If we become aware of a disruption that affects subscribers, we will notify affected subscribers by email as soon as reasonably possible

13. Dependence on TikTok, Meta and Google

LeadZap depends on TikTok sending lead data to LeadZap through your TikTok connection, on Meta's WhatsApp Business Platform to deliver alerts, and on Google to store your sheet. These platforms have their own terms and policies that are outside our control. You acknowledge that:

• TikTok may change or stop its lead delivery feature, and Meta may restrict WhatsApp messaging, at any time
• Such changes may temporarily or permanently affect LeadZap's ability to provide the service
• We are not liable for disruptions caused by these platforms' decisions or outages. If a platform change prevents us from providing the service for a prolonged period, we will inform affected subscribers of their options

14. Your Responsibilities

By using LeadZap, you agree to:

• Ensure your TikTok ads and lead forms comply with TikTok's advertising policies
• Include an appropriate privacy and consent notice in your lead forms, as required by Malaysia's Personal Data Protection Act 2010 (PDPA) and any other applicable law
• Use lead data only for lawful purposes and in line with the consent given by your leads
• Keep your Connect with TikTok link private and use it only for your own registered TikTok Ads account
• Keep LeadZap connected to your TikTok Ads account and keep Admin access to that account. If the connection stops (for example, you remove LeadZap from TikTok's authorised apps, your access changes, or TikTok ends the connection), leads cannot reach LeadZap until you reconnect. We check connections daily and will email you a reconnect link when we detect a problem, as a courtesy. Leads submitted while you are disconnected are not delivered by LeadZap, but remain available in your TikTok Leads Center. No refund, credit or extension is given for any period in which your TikTok connection was not active.
• Provide a correct Malaysian mobile number for WhatsApp alerts and confirm it when we ask you to
• Keep your WhatsApp number and email address up to date, and tell us of any changes
• Not use LeadZap for any illegal, fraudulent or misleading activity

By signing up, you agree to receive service messages from LeadZap by WhatsApp and email, including lead alerts, payment reminders, receipts and account notices. Marketing messages are sent only if you opt in, and you may opt out at any time.

15. Data and Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. For your leads' personal data, you are the data user (controller) and LeadZap processes that data on your behalf, as explained in the Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• Our total liability to you for all claims relating to the service is limited to the total amount you paid us in the 30 days before the event giving rise to the claim
• We are not liable for any indirect or consequential loss, including lost sales, lost revenue, lost profits or lost business opportunities
• We are not responsible for the accuracy or completeness of lead data sent by TikTok — we deliver what TikTok sends us
• We are not liable for how quickly you respond to leads, or for any resulting loss of business
• We are not liable for failed or delayed alerts caused by an incorrect WhatsApp number or email address provided by you, or by your WhatsApp account settings
• We are not liable for loss of lead data in the circumstances described in section 8

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Malaysian law.

17. Account Closure by LeadZap

We may suspend or close your account immediately, without refund, if you:

• Materially breach these Terms
• Use the service for fraudulent, illegal or harmful purposes
• Provide false information when signing up
• Attempt to misuse, overload, reverse-engineer or interfere with the LeadZap system

We may also stop offering LeadZap by giving active subscribers at least 30 days' notice by email. In that case, we will refund the unused days of your current paid Service Period on a pro-rata basis.

18. Changes to These Terms

We may update these Terms from time to time. We will give active subscribers at least 30 days' notice of material changes by email. The updated Terms apply from the effective date shown at the top of this page. If you do not agree to the changes, you may stop using the service by not renewing.

19. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. We will first try to resolve any dispute with you in good faith by email. If a dispute cannot be resolved, it will be subject to the jurisdiction of the courts of Malaysia.

20. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of government, natural disasters, power or internet failures, platform-wide outages at TikTok, Meta or Google, or changes to their policies.

21. Contact

For questions about these Terms, cancellation or disputes:

• Email: hello@digitalvibe.my
• Business: Digital Vibe Resources (SSM: 202403082654 / 003589301-V)
• Response time: within 3–5 business days